Fri July 27, 2012 5:09pm
TELSTRA has announced a number of price increases tipped to hit landline bills and some mobile phone plans.
In a post on the company’s blog, Telstra’s executive director of customer service Peter Jamieson announced the price rises will come into effect on October 1.
The biggest changes are to landline pricing and local calls, which will affect people that rely on their home phone.
Three of Telstra’s HomeLine plans - Complete, Plus and Advanced - will see an increase of 2 cents per call.
Access fees on half of the HomeLine plans will rise, and calls to 13 numbers from landlines will increase from 30c to 35c for all Telstra customers.
Australian Communications Consumer Action Network CEO Teresa Corbin said the HomeLine plans are complex and it can be hard for consumers to understand how the changes will affect their bottom line.
The price rises will also affect mobile customers, with Telstra’s Member, Phone and Casual mobile plans charging in 60-second blocks rather than 30-second blocks.
“Which means you’re going to chew through your credit allowance a lot quicker each month,” Ms Corbin said. “Especially for those short calls you make.”
Ms Corbin said that price competition in the telco space is becoming increasingly fierce as the NBN rolls out.
“If you’re not happy with the Telstra price changes, now is the time to shop around for a better deal,” she said.