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Get Connected FAQs

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How does a modem work?

A modem is a device that converts signals carried over the mobile network between a computer and the internet. It provides the hardware interface (usually combined with software) to allow the operating system to access the internet.

What is a proxy server?

A proxy server speeds up your access to the World Wide Web. Optus Internet uses transparent proxies to provide you with the best possible online experience and ensures Web pages contain the most up-to-date content.

Transparent proxies deliver content at higher bandwidth and reduce transmission latency. If we didn't use proxies, customers would be competing with peak traffic in other countries and under-performing servers and network links. If someone else has already dragged a file down or viewed a page, it's far quicker to serve from the Optus Internet infrastructure than to go and retrieve it again from the World Wide Web.

Do I need to install any software?

It will depend on the wireless modem you have selected and how you want to connect to Optus Internet. In most cases you will need to use Connection software what is either provide on a CD or is stored in the memory of your Wireless modem. If you have an InZone modem; you will not need to install any software when connected via an Ethernet cable or via a WLAN.

Why is my Internet Connection suddenly going slowly?

Actual internet connection speed depends on a number of factors including your distance from the mobile tower, the capacity and load of the mobile tower, which bearer you are currently using (GSM, 3G/HSDPA), your hardware and software, the source of your download, and general internet traffic. The service is also subject to network. Often moving around, or moving your modem closer to a window will improve your connection.

Which is better/ faster, an Ethernet/USB or WLAN Connection?

It is an individual choice. Generally a wired connection will offer the most straightforward performance. Although WLAN connection is harder to set up, it will allow for more flexible positioning of the modem and potentially increase performance within the home or office.

Where can I find drivers for my Wireless Modem?

Your modem comes with a set of drivers suitable Windows XP and 2000. However additional drivers are available via the modem manufacturer's website.

Will Optus Internet provide support for non-English language operating systems?

No, Optus Internet cannot provide support for non-English language Operating Systems.

How do I connect the cables?

Each modem is different, please refer to the quick start guide or instruction manual provide with your modem.