My Account
Member Services
The Member Services section provides you with help on managing all aspects of your Optus DSL Broadband account online.
Billing Information
For your convenience, your Optus DSL Broadband account is automatically billed to your credit card or debited from your bank account each month. Each billing month Optus Internet will send an email to your primary account outlining your usage and the amount that has been billed to you.
You can change the way you pay for your monthly plan. The available options are Direct Debit from your Credit Card or Bank/Credit Union Account.
- Access Change your payment details
My Account FAQs
The My Account FAQs section contains many Frequent Asked Questions about Optus DSL Broadband accounts. This is a great place to find answers to questions most often asked by Optus DSL Broadband customers.
- Visit My Account FAQs
Changing Your Password
Your Optus DSL Broadband password is the key to your Internet services and features, which is why it's important to keep your password secure at all times. With a frequently changed password, your online security is greatly improved, so please update your password on a regular basis.
The primary account holder can change the password of the primary account and any other sub-accounts. Use the points below as a guide to select a strong password.
- It must be between 6 characters and 16 characters long
- It must not contain your username, your first name or your last name
- Don't use words that can be found in the dictionary or phone book
- It can contain: lowercase, uppercase, numbers and standard keyboard symbols
- It cannot contain: spaces, non-English (International) characters or the following characters:
| $ & " < > ; ( ) { }
Changing the password for an account will affect all services that use that password information, including Email, Webmail, Webspace, Homepage Personalisation and when usernames are shared with other Optus Internet access services.
- Access Change your password
Account Usage
Keep track of your Internet usage can be difficult, especially if a connection is shared between multiple users. Therefore, Optus DSL Broadband provides an Internet Usage Meter that displays your account usage online. Simply visit Members Services and access the Internet Usage Meter to view your usage details.
- Access Member Services
- Access Internet Usage Meter
- Find more information about Managing your Internet Usage
Changing Your Plan
Should you find that your Internet usage exceeds the Optus DSL Broadband plan you have selected, you can easily upgrade your plan online. The myZOO homepage provides the My Account section (part of Member Services), which enables you to upgrade your account online.
- Access Change your plan
- View Plan and rates
- Access Change your speed
